Inside Sales Call Center Agent

United States
Full Time
Community Care Center
Entry Level

At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield®, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield.  

Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey. Ready to join our driven and talented individuals who care about protecting the rights of responsible self-defenders? 

Our Community Care Center (contact center) team is expanding at our corporate headquarters, located in Webster, Texas, and we’re hiring agents that possess a current Property & Casualty license to join our next training class taking place on , September 9nd, 2024.  

Why U.S. LawShield? 

  • $25.00/hour base rate (with valid Property & Casualty license) 

  • Eligible for performance-based, monthly bonuses 

  • 15 days of PTO per calendar year, with additional time accruing with tenure 

  • 10 paid holidays 

  • Medical, dental, vision and additional supplemental coverage options 

  • Employee Assistance Program with travel protection, counseling, and medical bill-saver program 

  • 401k 

  • U.S. LawShield membership included with employment 

The Role 

Within our team, the P&C licensed Contact Center Sales Representative is the primary point of contact for our customers and members and is responsible for addressing inquiries and resolving issues while providing an unforgettable customer experience. Customer support is offered via inbound and outbound phone, email, chat, and social media channels. You possess the ability to multi-task, pride yourself on your attention to detail, and are adept at technology, possessing the ability to quickly learn new software. In this role, you will be a subject matter expert on U.S. LawShield services. As such, you are comfortable making product recommendations and selling to the customer, ensuring that prospects and members alike are educated on the most appropriate solutions for their specific needs. This is a fast-paced sales environment. Getting around customer objections and continuing to the sale is imperative to success.  

Responsibilities  

  • Engage members and customers in a high-volume contact center environment to provide information on, and make appropriate recommendations for our products and services 

  • Take ownership of member issues from start to finish; communicate effectively with leadership when the issue is beyond one’s knowledge 

  • Build trust with our clientele by following up with customers and members as promised 

  • Assist in mentoring teammates 

  • Maintain member accounts and records of customer interactions with details of inquiries, complaints, or comments 

  • Microsoft Teams is the sole method of communication for the inside sales team and we are requiring it be downloaded to your work computer and your personal devise. Primary communication will be via your work computer. However, if power/internet goes out or if there are ever any computer issues, your mobile devise becomes your primary method of communication until the above-mentioned issues have been resolved. There can be no downtime in communication. 

  • Provide guidance to make it easy for members and prospects to acquire and enhance their U.S. LawShield memberships, education, and training opportunities 

  • Demonstrate empathy and prescriptive next-step advice to resolve customer issues 

  • Demonstrate the values of U.S. LawShield 

  • Other related duties as assigned  

Education & Experience 

  • Must possess a current Texas Property & Casualty license  

  • 1 year+ of customer service experience required 

  • 1 year+ of contact center experience preferred 

  • Experience identifying customer needs and making service or product recommendations  

  • Excellent organization and time management skills 

  • Excellent communication skills, including active listening 

  • The ability to quickly learn and adapt to new software 

  • Service-oriented mentality with the ability to quickly establish rapport 

  • A high school diploma, associate degree, or some college preferred 

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