Service Desk Administrator

Houston, TX

Full Time

Information Technology

Mid Level

U.S. LawShield empowers our communities through knowledge and education, and by promoting a self-defense mindset. Our company challenges the status quo regarding the affordability of legal defense, and we protect our member's fundamental legal rights. Our higher purpose is to encourage people to take responsible measures to improve their safety and self-defense and to serve those that do. If this resonates with you, apply today to join our team!

Why Work at U.S. LawShield?

Salary $55,000 - $65,000, commensurate with experience
PTO beginning at 15 days per year and accruing with additional tenure
10 paid holidays
Medical, dental, vision and additional supplemental coverage options
EAP with travel protection, counseling and medical bill saver program
401k
Company-provided computer equipment
U.S. LawShield membership included with employment
We’re a mission-driven company, we’re growing, and we want to work with the best!

Position Summary

The Service Desk Administrator will be responsible for providing excellent customer service and resolving all technical issues enterprise-wide. This position will be part of the ‘Face of the IT Department’ and the ideal candidate for this role will have a solid technical background combined with strong customer service experience/abilities. The Service Desk Administrator must be an expert at problem-solving with a positive attitude, and one that can achieve specific goals and department initiatives.

Key Areas of Responsibility

Conduct the daily operations of the organization’s end-user support services with the goal of first contact resolution.
Resolves business process and system issues and defines and/or updates procedures appropriately.
Evaluate and manage technical support systems, hardware, and software and makes recommendations for improvement.
Gather information to diagnose technical hardware and software issues; apply problem-solving skills and resolve the request effectively.
Conduct extensive troubleshooting to resolve hardware and software issues.
Maintain and stay current with system information, changes, and updates.
Utilize tools to remotely access end-user systems and perform corrective actions to resolve the users’ problems.
Complete reports, track/log/route problems, issues, requests, and document resolutions in written form or escalate to the responsible resource for resolution
Other duties as assigned

Knowledge, Skills, & Abilities

3-5 years of proven work experience as a Service Desk Administrator in an Enterprise environment required
Hands-on experience with Service Desk and remote-control software
Hands-on experience supporting Windows and Mac OS
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service-oriented with a problem-solving attitude

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We are a pro-self-defense organization. What interests you most, specifically, about working with U.S. LawShield?*

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This role requires one to be able to work daily from our headquarters located in Webster, Texas. Are you comfortable commuting to this location?*

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Service Desk Administrator

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